Category Archives: General

A lesson in outstanding leadership

My father taught me early on that the most important person in a business can be the chap who unblocks the toilets – if he stops coming, so will your staff. Meanwhile, the CEO can be absent for weeks and nobody will notice. The truly great leaders that I have met always value people at every level of the organisation. They have talent, a great work ethic and a sharp intellect, but they do not expect to be revered, although their politeness and charm means that they often are.

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Automatic Enrolment – Mind the Gap?

Late last month, the Pensions Regulator issued a “Registration Report” for the first time, which it will issue on a monthly basis going forward.

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Pensions and the Budget

Now that the dust is starting to settle on last week’s momentous budget announcements, we can start assembling the pieces where unintended consequences seem likely, where promises made can’t in all probability be kept, or where the assessment of the likelihood of a situation obtaining seems just plain wrong.

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Is your company behind your sales effort?

I am not a subscriber to the ‘blame game’. I hear too many salespeople blaming other individuals or departments within the organisation or blaming the quality of their product or service for their lack of sales. The expressions I so often hear are ‘if X did this’, or ‘X did not do this’ or ‘if our product did that’ etc., ‘we’d be able to sell a lot more’. My response to this is often my favourite question: So what are you going to do about this?

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Annuities – Yesterday’s Product?

The Financial Conduct Authority (FCA) is currently investigating the retirement income markets. This is probably overdue. It’s been clear for some time that consumers too often go with inertia, buying the annuity they are offered by their pension provider, without “shopping around”.

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Why design is crucial to business success

Design can strengthen a company’s brand and is a vital differentiator for businesses, according to new research from Warwick Business School and the Design Council.

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